Nova Staffing Resources
Procedure Scheduler
Orlando, Florida•Full-time
$19+ hourly
$19+ hourly
About the Job
Job Title: Procedure Scheduler.
Job Type: Full-Time.
Location: Orlando, FL 32803.
Pay Range: $19.00 per hour.
Position Summary:
We are seeking an efficient and experienced Procedure Scheduler to join our dynamic team. In this role, you will coordinate and manage all aspects of outpatient diagnostic and therapeutic procedures, as well as schedule radiology and other essential office appointments. The ideal candidate thrives in a fast-paced environment, excels at multi-tasking, and possesses strong communication skills to ensure seamless scheduling and exceptional support for both patients and providers.
Key Responsibilities:
- Procedure & Appointment Coordination: Schedule patient appointments and specialized outpatient procedures, coordinating calendar availability across physicians, and clinical staff.
- Patient Communication & Education: Provide clear pre-procedure guidelines, dietary restrictions, and prep instructions to patients prior to their scheduled procedures.
- EMR & Administrative Management: Maintain precise patient records, update scheduling software, and document procedural details accurately within the Electronic Medical Records (EMR) and Electronic Health Record (EHR) system.
- Insurance & Authorization Support: Work alongside billing/insurance teams to verify patient coverage and ensure pre-authorization or pre-certification requirements are met prior to the procedure date.
- Patient Inquiries & Schedule Maintenance: Schedule procedures for all physicians, follow up with patient to schedule procedures, send clearance and concern letters, communicate with doctors and staff regarding schedule, handle high-volume inbound calls, manage appointment reschedules or cancellations, and minimize schedule gaps.
- Perform Other Tasks Such As: Check order queue, check and return voicemails, jump in clinic for all physicians, travel to satellite offices as needed, maintain documentation and chart notes, check accuracy of monthly schedule.
Qualifications & Preferred Experience:
- Experience: At least two years of experience in the same field.
- Technical Skills: Proficiency with EHR systems and practice management scheduling software.
- Soft Skills: Strong interpersonal communication (bilingual in English and Spanish is a plus), customer service orientation, and ability to prioritize tasks in a fast-paced environment.